Refund policy & acceptance guarantee

14-day refund, no questions asked

If you are not satisfied with your purchase for any reason, email support@formready.photos within 14 days of the payment with the order number from your Paddle receipt. We refund the full amount.

Rejected by the authority? 60-day acceptance guarantee

If an authority, portal or examination board rejects a photo that passed all compliance checks without amber warnings at the time of purchase, email us within 60 days with your order number, the name of the authority or portal, and a screenshot or copy of the rejection reason. Within two working days you will receive either a re-edited photo or a full refund, your choice.

• The claim is made within 60 days of purchase.
• The photo passed all compliance checks without amber warnings at the time of purchase.
• The rejection relates to the photo, not to other parts of the application.

Technical problems

If a technical fault prevented you from downloading your files, contact us and we will either restore the download or refund you, whichever you prefer.

How refunds are paid

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds are issued by Paddle to the original payment method, typically within 5–10 business days depending on your bank. You can also raise a refund request directly with Paddle at paddle.net.

Statutory rights

This policy is in addition to, and does not limit, any rights you have under the consumer protection laws of your country.